Faq Category: Booking

How can I find out the availability of accommodation for a stay?

You can check the availability of our accommodations through our website

 From the Home Page, enter the dates of stay, the number of people, the type of accommodation and click on “Check availability”: a page with the available accommodation will open. If you need more information, contact our booking office by sending a request email to or by calling the mobile number +39 348 2538297.

What is meant by “check-in day” (check-in) and “check-out day”?

By “day of entry” we mean the day of your arrival at the accommodation where you check-in. The “day of exit” (check-out), on the other hand, is the one on which you will leave the accommodation.

How can I pay the reservation deposit?

It is possible to pay the deposit by bank transfer (the data will be sent when the booking is registered) or by online payment by credit card.

When do I have to pay the balance?

The balance must be paid 7 days before arrival.

Which credit cards are accepted?

We accept all major credit cards available.

If I want to cancel my reservation, am I entitled to a refund of the deposit?

You can withdraw from the contract up to thirty days before the expected date of arrival, by means of a written communication that must reach us within the aforementioned term. In this case, the amount of the deposit will be returned to you within seven working days from the notice of withdrawal. If the withdrawal is communicated after the aforementioned deadline, we will retain 50% of the total amount of the reservation, paid to us as a booking deposit.

What happens if, after booking an accommodation, I do not show up at the apartment on the day of arrival?

In the event that you do not arrive at check-in without any prior notice of withdrawal, we will keep the entire deposit received, but you will be asked to pay the balance (according to the agreed price) within seven working days from the date of arrival. agreed.

Is a deposit required upon arrival?

As a deposit, you will be asked to provide us with the details of your valid credit card to guarantee the conditions of the accommodation. In the event that you do not have a credit card, you will be asked to pay 200 euros which will be returned at check-out, after having checked the conditions of the accommodation together.

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