What languages are spoken at the reception?
At the reception we speak in Italian and English
Faq Category: Stay
What are the times to access the apartment and which are the times to return the keys to the apartment?
Generally check-in is scheduled from 15.00 p.m. and check-out by 11.00 a.m., therefore, please always check the check-in and check-out times for your accommodation on the voucher that will be sent to you once the booking has been confirmed. Furthermore, check-in after 20:00 will be a self check-in. The check-in time must be communicated in advance. Keys must be left in the apartments.
Is anyone available for any problems with the apartment?
Yes, our staff is at your disposal to make your stay more pleasant, by solving any problems that may have occurred in the accommodation or to respond to your requests for information. Complete assistance and prompt intervention is guaranteed, compatibly with the working hours of the technicians required in this case. It is therefore necessary to notify our staff during office hours to report the presence of a possible fault, by sending an e-mail to sunil@pr92.it or by calling the mobile number +39 348 2538297.
What happens if I cause damage to the accommodation during my stay?
In this case, our staff must be informed of the damage caused. The sum necessary for the repair of the damage will be at your expense. In the event that we find damage in the apartment after your departure, we undertake to notify you within three days of check-out and we will keep the amount from the credit card provided.
Is it possible to bring animals into the house?
It is necessary to make a specific request at the time of booking, as the presence of animals is allowed upon notice and specifying the type.
Is there a place for the car?
We have a paid parking lot, about 150 meters from the building with which we have an agreement with them at lower rates.
Does the “holiday home” service include breakfast?
No, the “holiday home” or “tourist rental” formula does not include a breakfast service. In the accommodation you have booked you will find everything you need to prepare breakfast and first welcome equipment.
Are services such as water, gas, electricity and internet always included in the price?
Yes, it is all included in the price unless otherwise specified.
Will I find bed linen and towels in the apartment ?
Yes, the price includes a set of sheets and pillow cases, towels, face and bidet towels, bath mats and kitchen cloths, which you will find in the apartment in sufficient quantity for the duration of your stay.
Are the houses equipped with everything needed for cooking?
All houses are equipped with induction hob, microwave, Nespresso machine, kettle, dishwasher and everything needed for cooking.
Do you exchange currency?
No
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